Office Management

 

Our set of behaviours needed to cover multiple specialist functions, articulated from the need to provide the best support services to the whole company.

We aspire to appear slick and knowledgeable in everything we do, and to exercise the very best in team dynamics. We are positive in our personal approach and as a team, not because we have to be, but because we want to be, and will forever be Company Ambassadors internally and externally. With our ability to overcome timing, resource and other logistical challenges, we bring new processes to life and implement change for the better. We will always be a friend to all and support the team to achieve their best.

 
1 Lead with insight.png

  • Use data to understand the status quo and to understand the costs and benefits of the current regime or any new course of action.

  • Carefully identify, research and test the very best products to enhance the employee experience.

  • Prepare for calls, meetings and demonstrate our knowledge – be prepared to back our findings with research, ask the right questions and anticipate the questions which may be asked of us.

  • Foster a strong commercial filter and be very conscious of the time and financial implications of our actions.

  • Make informed decisions based on past success, case studies, industry knowledge from sources inside and outside the company.

2 Build teams, remove barriers..png

  • Build strong and respectful relationships across the agency through instilling confidence in our areas of expertise/specialisms.

  • Work with all the teams, acknowledge all communications and reach out to offer support.

  • Seek feedback from others and look at ways of improving our departmental offerings.

  • Show teams they are being listened to in everything we do.

  • Be a great communicator by keeping all colleagues informed of progress and developments and encourage that from others.

  • Share data to allow greater commercial understanding across the business.

3 Create positive impact.png

  • Share ideas and positively challenge each other.

  • Have the confidence to try new things based on research, data and past experience. Be bold.

  • Demonstrate and promote V&B in all interactions and processes through role modelling behaviour and being an ambassador for Luminous.

  • Make a good first impression, be enthusiastic and respond quickly.

  • Foster positive relationships with clients and suppliers and resolve any issues speedily.


4 Be kind.png

  • Make sure that everyone on the team hears positive feedback from our peers and is recognised for their specific contribution.

  • Be aware of group motivation and energy levels by reaching out to one another and checking in regularly.

  • Work together to overcome timing, resource and other logistical challenges.